KRAFT LAW & CONSULTANCY
Consumer Law
Consumer law governs the legal relationships between consumers and sellers or providers, and disputes arising from consumer transactions.
With the spread of distance selling and e-commerce in particular, disputes over product delivery, defective goods and services, refunds and contractual liability have become more significant.
The firm provides services in disputes arising from consumer transactions: assessing the legal position of consumers and other parties concerned, identifying the available routes of application and conducting the legal process.
Bringing together the purchase, the problem reported and the replies received.
Which matters do we deal with?
- Product delivery and distance selling disputes
- Claims of defective goods or services and refund requests
- Review of complaints made to the seller or provider
How can you prepare?
- Invoice, order and payment documents
- The contract, warranty certificate and any service records
- Correspondence and complaints to the seller, and records showing the problem
You can start with the documents you have; any further information needed will be identified at the meeting.
Where does the assessment begin?
In your first contact, you can share a short summary of the matter, the order of events and, if there is an ongoing case, the stage it has reached. At the meeting, the documents available and the questions that need answering are considered together.
Which records can I prepare for an online purchase?
You can prepare the order confirmation, the product or service description, the payment record, the delivery details and the complaints you made to the seller. Stating what you are asking for and the seller’s reply helps the review.
Let’s discuss your legal matter.
You can contact our office in Kartal, Istanbul by phone or email.
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